How Parakey ensures customer satisfaction

As Sweden's largest supplier of mobile keys and digital access, we see it as a matter of course to ensure that our customers quickly and smoothly get started with Parakey and get the maximum effect from the system. With a churn rate of less than 1% and a large increased inflow of new customers, our colleague Hanna Dahlström Språng has now started our Customer Success department. 

With Hanna's new role as Customer Success Manager, we want our growing customer base to be involved and get the most out of Parkey's service/product. Customer Success ensures onboarding, customer satisfaction, aftermarket products and agreed first line support.

Onboarding 

Customer Success is responsible for providing our customers with all the information they need to get started, and we are continuously developing Parakey Web Portal to make it as intuitive and user-friendly as possible.

Customer satisfaction

We at Parakey are always curious about how our products are used and what can be refined in order for the customer and user experience to be the best on the market. Customer Success has the important responsibility to follow up and evaluate installations and use together with our customers.

Aftermarket products

Parakey's products will always evolve with the market and we like all kinds of feedback to optimize our features or supplement with new ones. Through Customer Success, we get a clear and efficient communication channel with our customers, new and existing.

Agreed service levels

Customer Success helps our customers' administrators, app users and installers/partners who need guidance. Within the framework of Customer Success, we also offer workshops, trainings and customer events where we together with our customers get the best out of the product/service, digitization strategy or flows and processes for access management.