Reclaim and service

Customers who feel that purchased Parakey device (Control Unit, PDL, Slim, Door Handle or Cylinder) does not meet the ordered criteria are entitled to complain about the device. In this case, the customer should always contact Parakey's Support Department in the first instance for any error correction.

Parakey is only responsible for errors in the device that appear within two (2) years from the date the device is registered, i.e. starts being in use. However, this must be done within 6 months of delivery. After this time, Parakey's fault liability ceases in its entirety. Defects refer to original material or manufacturing defects that existed at the time of delivery.

Parakey's liability is limited to what is stated above and consequently does not cover, for example, faults in the device that arise due to the Customer's incorrect handling, incorrect installation or use outside the intended area of use such as use in environments outside the framework of the technical specifications, which have been made available in Parakey's Help Center, or any other action done to the device, regardless of whether there is negligence or intent behind the circumstance causing the fault.

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Reclaim and exchange management

Parakey's support should always be contacted in the event of problems with products so that error handling can be done in the most cost-effective way possible.

• If a fault occurs in the device, the Customer shall within a reasonable time, but no later than fourteen (14) days from the time the fault was discovered, or should have been discovered, notify Parakey of this. If such notice has not been provided to Parakey within the above-mentioned time limit, what is said about Parakey's responsibility as above stated shall not apply.
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• To report a reclaim, the form on reklamation.parakey.co must be filled in and then a replacement unit can be sent immediately if desired.
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• Then the customer must return the device to Parakey within 14 days or the case will be closed. If the customer chooses to arrange return shipping themselves, the tracking ID must be communicated to Parakey's support. If the unit has not arrived at Parakey within this time and the customer has received a replacement unit, this will then be invoiced.
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• If analysis of the product indicates improper handling or that the fault is outside the warranty period, an analysis fee will be charged.

Exchange of Parakey device

Parakey allows hardware exchanges, such as in cases of incorrect orders, up to fourteen (14) days after the invoice has been issued and received by the invoice recipient, provided the packaging is unopened.

Shipping costs for exchanges and the delivery of new hardware are covered by the invoice recipient. The cost for an exchange is 1,200 SEK excluding VAT for every five (5) Parakey devices.

Please contact Parakey Support for device exchanges.